Careers

 Job Details

Position :
ASSISTANT MANAGER - CALL CENTER
Job Location
 
 
Areas of interest
 INFORMATION TECHNOLOGY
Job Type
 Professional
Job ID
 SA-J570
Minimum requirements

Bachelor's degree in Business, Finance, Marketing, or related field (or equivalent experience). 3+ Years of Experience Proven experience in call center, revenue management, or sales roles—ideally in airline, travel, or customer service sectors. Strong analytical and data-driven decision-making skills. Proficient in call center systems, CRM tools, and revenue management software. Solid understanding of pricing strategies, forecasting, and revenue optimization. Excellent communication, leadership, and interpersonal abilities. Able to manage multiple priorities in a fast-paced environment. Detail-oriented with strong strategic thinking and decisiveness.

Key Responsibilities
Assistant Manager - Call Centre would be responsible for developing and executing revenue strategies tailored to customer interactions, optimizing pricing, and training agents in upselling and cross-selling techniques. This role involves tracking key performance metrics, analyzing trends, and reporting insights to leadership to drive profitability. The manager ensures that revenue goals align with high customer service standards by collaborating with QA and service teams, while also leading efforts to enhance the customer journey. Additional responsibilities include accurate forecasting, budget management, and assessing external factors like seasonality. The role requires close collaboration with marketing, sales, operations, and IT to align revenue objectives with broader airline strategies. It also involves ongoing process improvement, implementing new tools, and leading and training the call center team to foster a performance-driven culture.
Share