FAQ

You can make your trip booking on Star Air through various booking methods like Online Booking through our website https://starair.in, through any of our designated Ticketing counters, through Online Travel Agents who are authorized by Star Air and through our authorized travel agents.
Your modes of payments differ through the modes of booking. If you want to pay through cash only, then kindly book through our designated ticket sales counters at the airports or through any of Star Air’s authorized travel agents. The IVR facility, online booking through website https://starair.in, or through authorized OTAs, then kindly use debit or credit cards or internet banking.
We do not support booking and holding. To complete your booking process you need to pay instantly irrespective of which mode of booking you choose.
Yes, you will get an electronic ticket when you book.
You need to manage booking through our website https://starair.in through the Manage Booking option, you will have multiple options where you can modify, change, cancel your ticket and also opt for various other services provided on your itinerary.
Yes, Star Air does provides Online Check-in facility 12 Hours before the departure of the flight. We encourage Online Check-in and have a hazel free trip with Star Air.
You can only use a single card, either debit or credit, at the time of booking; no multiple cards allowed.
Once you book a confirmed ticket, a confirmed PNR is generated and will be sent to you through SMS to your registered mobile; an email will also be sent to your email id, if provided.
Don’t Worry. Please contact our Call Centre for further assistance and confirmation.
Yes you will receive a confirmation e-mail and SMS.
Once you book your ticket, you will receive an Email and SMS on your registered email and mobile number. You can also print your itinerary from our Website. In case you need a printed itinerary from us, you can visit our booking counter and request for an additional print copy. A charge of Rs. 100/- will be charged for the printed copy.
Yes, you can cancel or change your booking at any point of time before the departure of the flight. However, the cancellation charges as per terms & conditions will apply. The same will be in case of change of ticket.
No, a ticket cannot be exchanged with anyone else in any case.
Star Air provides Refund of the Confirmed PNR under various situations. The refunds will be made on the same channels through which a passenger paid for the booking. For example, if you pay through cash, a cash refund as applicable will be given. In case of a booking done through Debit or Credit Card, the refund will be returned to the same Debit or Credit Card.
Yes, Star Air allows UNM to travel as per the Conditions of Carriage. However, an additional charge will be imposed as per the Terms and Conditions of Carriage.
You must book your meal online at least 8 hours before the scheduled departure.
Yes you can manage your booking any time and as many times you want irrespective of from where or through which channel you booked your ticket.
No, Star Air does not allow any name changes of any booking.
You are allowed to carry only 15 Kg of Check-in baggage and 7 Kg of Hand Baggage (Including Laptop) with you. For excess baggage charges, please visit our website https://starair.in. Charges will be levied as per the Terms and Conditions of Carriage as applicable.
As of now Star Air does not carry any cargo. For further updates, please visit the website https://starair.in.
Please write an e-mail to sales@starair.in or contact our Call Centre on +91-9970555111 mentioning your travel details along with number of passengers in a group. We will get back to you.
Yes, Star Air operates Charter Flights also. For details please contact sales@starair.in
No, re-routing is not allowed on any ticket.
Yes, you can pay for excess baggage through our Manage Booking process. To avoid delays, we encourage the payment of your excess baggage charges online.
Yes, you can select seats online and it’s chargeable.