Key Responsibilities
Manage user accounts, roles, permissions, and security profiles to ensure appropriate system access and data security.
Provide day-to-day functional and technical support to ERP users across all departments, escalating complex issues to vendor support as needed.
Maintain accurate master data and ensure system-wide data integrity.
Assist in performing system updates, patches, upgrades, new module deployments, and rigorous pre-production testing/UAT.
Act as a system expert supporting core business processes, including Planning, Engineering, SCM, MCC, and Maintenance workflows aligning with DGCA regulatory requirements.
Identify process gaps, propose automation/configuration improvements, and collaborate with cross-functional teams on system enhancements and process standardization.
Conduct user training sessions to ensure correct and consistent adoption of ERP workflows.
Prepare/Assist in reports and dashboards with IRL data, besides supporting internal/external audits and compliance requirements.